Shipping Policy

Last updated: October 20, 2026

F1 Reservations Do Not Require Shipping

The $20 XPOLAR F1 founder reservation is a refundable deposit, not the full product purchase. No physical product is dispatched when you pay this deposit, and no shipping charge is collected for the reservation.

Planned F1 Fulfillment

As stated in our F1 FAQs, fulfillment is planned for Q1 2027, with VIP reservation holders receiving priority in the first batch. This is an estimated schedule; launch and fulfillment updates will be shared with customers.

Destinations, Shipping Fees & Taxes

We plan to ship F1 to most countries. The full list of supported destinations and region-based shipping fees will be published at launch. The $20 reservation does not include future physical-product shipping fees. Local taxes and import duties may apply depending on your region.

Shipment Confirmation & Tracking

Once your physical F1 order ships, you will receive a shipment confirmation email with tracking information. A reservation confirmation is not a shipment confirmation.

Delivery Details

Please ensure your contact and shipping information is correct. Contact our support team before dispatch if you need to change the delivery address.

Damaged Deliveries

If a physical order arrives damaged, contact XPOLAR Support within 15 business days of delivery. Keep the packaging and damaged goods, as photos or other information may be needed for a carrier claim. Our support team will help with the next steps.

Shipping Support

For delivery questions, use our contact form or email customers@xpolar-tech.com. For cancellation and returns, see our Return & Refund Policy.